Retail
AI for retail and commerce
Millions of customer conversations, thousands of SKUs, and a margin that lives or dies on operational efficiency.
Retail has the highest interaction volume and the thinnest tolerance for cost per contact of any sector on this list. It also has an unusually direct feedback loop: what customers say in support is a leading indicator for what merchandising, supply chain and product need to fix. Magnigent runs the service operation and turns its exhaust into operating signal, rather than leaving the two disconnected.
Where it moves the needle
Four operations worth starting with
Customer service at volume
Order status, returns, refunds and delivery exceptions across every channel, with escalation to people for the cases that need them.
Merchandising and catalogue operations
Product data enrichment, attribution, content quality and pricing change verification across the catalogue.
Supply chain exceptions
Delivery failure triage, inventory discrepancy investigation and supplier communication.
Fraud, returns and abuse
Return abuse detection, promotion abuse review and chargeback preparation.
Getting started
Where we would start in retail
One process, one forward deployed engineer, ninety days.
Service containment on order, delivery and returns enquiries.
The highest volume, the clearest cost per contact, and an immediate second benefit: the contact corpus becomes usable operating signal for merchandising and supply chain.
Architecture review
One FDE and a solutions architect map your data estate, your existing models and your candidate processes onto the blueprint, and tell you plainly what is missing.
First process, supervised
The FDE embeds with the team that owns the process. One process reaches production in recommend-only mode, inside your infrastructure, with an eval suite behind it.
Measure, then decide
Cost per unit of work, quality against the eval set, and an honest account of the exceptions we got wrong. The results decide whether the programme continues.
Handover or managed operation
Your team takes ownership, or we keep running the operation against an SLA. Both are supported; the choice is yours and it is not structural.
Business operations
Most relevant to retail
User Ops
Care, support, trust and safety
Use casesRevenue Ops
Assurance, quote-to-cash, pipeline
Use casesProcurement Ops
Contracts, sourcing, vendors
Use casesOther industries: TelecomEnergyFinancial ServicesManufacturingInsurance
Let's talk about the first process
Tell us the operation that costs the most and is documented the least. We will tell you honestly whether it is a good first candidate.