Telecom
AI for telecommunications
Operators run some of the highest-volume, most rule-dense operations in any industry — and carry the regulatory obligations to match.
A communications service provider runs millions of transactions a day across provisioning, rating, billing, settlement and care, on a stack assembled over twenty years. The margin pressure is structural, the regulatory deadlines are hard, and the operational data is rich enough that domain-tuned models materially outperform general ones. Magnigent deploys inside the operator's own environment, which matters when subscriber data cannot leave the jurisdiction.
Where it moves the needle
Four operations worth starting with
Order and provisioning fallout
Stuck orders, activation failures, port-in exceptions and eSIM profile download errors — diagnosed and remediated before the customer calls.
Revenue assurance
Usage-to-billing reconciliation across rating, mediation and invoicing, surfacing leakage that a sampling approach never reaches.
Care at scale
Tier 1 containment, billing dispute handling, and regulator-deadline complaint response with a defensible evidence trail.
Wholesale and roaming settlement
Interconnect and roaming reconciliation, partner statement validation and dispute preparation.
Getting started
Where we would start in telecom
One process, one forward deployed engineer, ninety days.
Order and provisioning fallout, or revenue assurance.
Both are high-volume, independently verifiable and already have an owner with a budget line. Fallout shows results in weeks; assurance usually funds the rest of the programme.
Architecture review
One FDE and a solutions architect map your data estate, your existing models and your candidate processes onto the blueprint, and tell you plainly what is missing.
First process, supervised
The FDE embeds with the team that owns the process. One process reaches production in recommend-only mode, inside your infrastructure, with an eval suite behind it.
Measure, then decide
Cost per unit of work, quality against the eval set, and an honest account of the exceptions we got wrong. The results decide whether the programme continues.
Handover or managed operation
Your team takes ownership, or we keep running the operation against an SLA. Both are supported; the choice is yours and it is not structural.
Business operations
Most relevant to telecom
Revenue Ops
Assurance, quote-to-cash, pipeline
Use casesUser Ops
Care, support, trust and safety
Use casesTech Ops
Incidents, change, infrastructure
Use casesOther industries: EnergyFinancial ServicesManufacturingInsuranceRetail
Let's talk about the first process
Tell us the operation that costs the most and is documented the least. We will tell you honestly whether it is a good first candidate.